Customer Services desk
Union Square Customer Information Desk is located in the main atrium, next to Costa Coffee. The desk is currently open 9am – 6pm.
Collect +
Collect+ is available at the Customer Service Desk for collections and returns. The service is available during Customer Service Desk opening times.
Amazon Lockers
Our Amazon lockers are available for use and are located near the bus station doors
Free WiFi
Select ‘The Cloud’ from your network list and follow the instructions to connect.
Car Valet
Want to get your car looking spotless as you shop? Try the friendly, professional and convenient Aberdeen Wash & Valet Centre, located on level 2 of the multi-storey car park. Prices start from £8.95.
Looking for information on parking?
ATM
Please note that there is an ATM available to use at Union Square.
Q. When is payment taken from my card?
A. Most online retailers will request your bank for authorisation of your debit/credit card when you place an order however the transaction may not appear on your statement immediately and some retailers may not apply charges until the goods are despatched.
Q. I would like to return my product – where do I go?
A. Product returns are subject to individual store terms and conditions. Please refer to the returns policy on the store’s website or the returns policy sent with your purchase, if supplied.
Q. Can your Customer Service Desk send this item back for me?
A. Union Square Customer Services, located in the main atrium in between Costa and Black Sheep Coffee, can help customers who wish to return items that operate via Click and Collect services. Some retailers will accept returns for refund in store, please check the Returns Policy on the retailer’s website, or the delivery note, for options.
Q. I haven’t received a refund for my returned item. How do I get my money back?
A. All purchases remain between yourself and the store directly and are subject to their returns and refunds policy. A refund to your account will be subject to their terms and conditions. Please contact the store directly for assistance.